step 4 of 4

Support: the same team, after go-live.

Go-live is where questions start. We stay on for fixes, month-end help, upgrades and the small changes a growing business keeps needing — with the people who configured your system in the first place, not a call centre meeting it for the first time.

Get a quotation Talk to us

what's covered

The help a live system needs.

Fixes

Something doesn't post, a report is wrong, a user is stuck — a named channel and a response target agreed in your plan.

Month-end help

Reconciliations, tax returns and closing entries, worked alongside your finance team for the first cycles until it is routine.

Version upgrades

Odoo releases new major versions on a regular cadence. We test, migrate your customisations and upgrade on a schedule you choose.

Small changes

A new report, an extra field, an approval step, another warehouse — handled within the plan, not treated as a fresh project.

New requests

Larger additions — a new app, a new integration — scoped and quoted first, then built when you are ready.

Health checks

Periodic review of performance, access rights and housekeeping, so problems are caught before users feel them.

how a plan works

One channel, tracked, reviewed.

Setup review

Confirm the apps, users and customisations we support, and agree your response targets.

Single channel

One place to raise requests, each tracked as a ticket from open to done.

Triage & fix

We reproduce on a staging database, fix, and release once you have checked it.

Review & plan

A regular summary of what was done and what's pending, including the upgrade path.

what you get

A plan sized to your team.

Plans are based on the number of users and apps in use. Effort rolls into fixes, changes and upgrade work; anything larger gets its own scope and quotation first.

A named team who already know your setup
A single channel with tracked tickets
Response targets agreed in your plan
Bug fixes and issue investigation
Month-end and closing support
Version upgrade testing and migration
Small changes handled within the plan
New requests scoped and quoted before build
A staging database for testing before go-live
A regular summary of work done and pending
Support for systems we didn't implement, after a review
Resize or cancel with agreed notice

common questions

Support, answered.

Do you support Odoo you didn't build?

Yes. A short review of the current setup comes first, so we know what we are taking on before we commit to a plan.

What are your response times?

Response targets are agreed in your plan and tracked against every ticket. We keep them realistic to your setup rather than quoting a headline number that doesn't fit.

How do we raise requests?

Through a single channel, where each request becomes a tracked ticket from open to done — so nothing gets lost in an inbox.

Will an upgrade break our customisations?

We test on a staging database, migrate your customisations and upgrade on a schedule you choose — never a forced cut-over.

Where is the support team based?

At our Singapore HQ, serving clients globally.

How is support priced?

On quotation, based on the number of users and apps in use — request a quotation.

related services

next step

Keep the system healthy after go-live.

Already on Odoo, or about to be? Tell us the apps and team size and we will size a support plan.