TechNext
web · whatsapp · in-app

A chatbot that knows your business and knows when to hand over.

Customer and staff assistants that answer from your own content, look up orders, bookings and invoices, qualify leads — and pass the conversation to a person with the full context when it matters.

what's included

The questions that arrive at all hours.

Answers from your content

Services, prices, opening hours and policies — from your site and documents, grounded in your knowledge base, not guesswork.

Guided flows

Structured conversations for common journeys, so customers reach the right answer or the right person without wandering.

Order and booking lookups

Where is my order, when is my appointment, what does my invoice say — read live from your records.

Lead capture

Asks the right questions, captures the details and creates the CRM lead with the full transcript attached.

Clean hand-off

Passes the conversation, context and customer record to your team in Live Chat or WhatsApp, mid-conversation.

Multilingual

Answers in the customer's language while your content stays in one, so you maintain it once.

how we build one

Load, design, connect, review.

1

Load your knowledge

We connect the content and records the bot may use — your site, documents and, where relevant, Odoo.

2

Design the flows

We map the common journeys, the questions to ask, and exactly when the bot should hand over to a person.

3

Connect the channels

The same assistant goes live on your website widget, on WhatsApp and in-app — one knowledge base behind each.

4

Launch and review

Unanswered questions and hand-offs are reviewed so the content and flows keep improving after go-live.

what you get

Says "I don't know" and calls a person.

The bot answers only from approved content, never promises prices or dates it can't read from a record, and escalates on request or on doubt — with the whole transcript saved to the customer record.

  • Answers grounded in approved content, sources logged
  • Guided flows for your common journeys
  • Order, booking and invoice lookups from your records
  • Lead qualification and capture into CRM
  • Clean hand-off with the full conversation context
  • Live on web, WhatsApp and in-app
  • Answers in the customer's language
  • No commitments made without a person
  • Escalation on request, sentiment or uncertainty
  • Transcript saved to the customer record
  • A monthly review of unanswered questions
  • Clear pricing on quotation
questions

What teams ask before they start.

Will it promise something it can't deliver?

No. It answers only from approved content and reads prices and dates from your records, so it won't invent a commitment. Anything binding waits for a person.

What channels does it run on?

A website widget styled to your brand, WhatsApp through the Business API, and in-app assistants — the same knowledge and hand-off rules on each.

Can it hand over to a real person?

Yes. It passes the conversation, context and customer record to your team in Live Chat or WhatsApp, and escalates on request, sentiment or uncertainty.

Does it capture leads?

It asks qualifying questions, captures the details and creates the CRM lead with the full transcript attached, so your team picks up with context.

Which languages does it handle?

It answers in the customer's language while your content stays in one, so you maintain a single source and still serve people in theirs.

What does it cost?

Pricing is on quotation, scoped to your channels and content. Request a quotation and we'll return a written scope.

next step

Try the assistant on this site, then let's build yours.

Send us your top twenty customer questions. We'll build a first version on your content and show you the hand-off.